Front Desk Executive
- Education: A high school diploma or equivalent qualification is typically required. Additional certifications or a degree in hospitality or related fields may be advantageous.
- Communication Skills: Excellent verbal and written communication skills are essential to interact professionally with guests, employees, and management.
- Customer Service: Demonstrated experience in providing exceptional customer service and handling various guest inquiries, requests, and concerns with a positive and friendly attitude.
- Organizational Skills: Strong organizational abilities to handle multiple tasks simultaneously, prioritize work, and maintain an efficient front desk operation.
- Computer Proficiency: Proficiency in using computer software and office applications, including MS Office and reservation systems, is crucial for managing bookings and guest information.
- Telephone Etiquette: Polite and professional telephone etiquette to handle incoming calls and direct them appropriately.
- Problem-Solving: Effective problem-solving skills to handle unexpected situations and find solutions to guest-related issues.
- Multitasking: The ability to manage a busy reception area, greet guests, handle check-ins and check-outs while ensuring a smooth flow of operations.
- Time Management: Efficient time management skills to meet deadlines and maintain the punctuality of appointments and reservations.
- Team Player: A cooperative and collaborative attitude to work effectively with colleagues and contribute to a positive work environment.
Job Category: Front Desk
Job Type: Full Time
Job Location: Dhaka